Our Process

A Clear Path FromLoss to Recovery

Every Tristar engagement follows a proven five-step process. No surprises, no hidden costs, and no payment unless we deliver results.

01 — Step by Step
01

Free Consultation

We begin with a no-cost, no-obligation conversation about your loss. We'll listen to your situation, review any documentation you have, and give you an honest assessment of whether Tristar can add value to your claim. If we're not the right fit, we'll tell you.

What This Includes

No upfront cost or commitment required
Honest assessment of your claim's potential
Clear explanation of the process and timeline
Review of your policy's relevant coverages
02

Inspection & Documentation

Our team conducts a thorough on-site inspection of your property, documenting every element of damage with professional-grade photography, measurements, and detailed notes. For complex losses, we engage structural engineers, moisture specialists, or other experts as needed.

What This Includes

Comprehensive on-site property inspection
Professional photography and damage documentation
Engagement of engineers and specialists when needed
Detailed scope of loss preparation
03

Policy Analysis

We conduct a line-by-line review of your insurance policy to identify every applicable coverage, endorsement, and provision that may apply to your loss. This analysis often reveals coverages that policyholders — and sometimes even carrier adjusters — overlook.

What This Includes

Line-by-line policy review
Identification of all applicable coverages
Analysis of endorsements and special provisions
Assessment of business interruption and additional living expense coverage
04

Carrier Negotiation

Armed with comprehensive documentation and a thorough understanding of your policy, we negotiate directly with your insurance carrier. Our 30+ years of carrier relationships and regulatory knowledge give us the credibility and expertise to advocate effectively on your behalf.

What This Includes

Direct negotiation with carrier adjusters and examiners
Presentation of documented evidence and policy provisions
Response to carrier questions and supplemental requests
Persistent follow-up to keep your claim moving forward
05

Settlement

We work to reach a fair settlement that reflects the true value of your loss. We review every settlement offer in detail, explain your options, and don't recommend acceptance until we believe the offer properly compensates you under your policy terms.

What This Includes

Detailed review of all settlement offers
Clear explanation of your options at every stage
Coordination of payment and documentation
Post-settlement support as needed
02 — Our Fee Model

No Upfront Cost.We Earn When You Do.

Tristar works on a contingency-only basis. Our fee is 15% of the gross settlement amount. There are no retainers, no hourly charges, and no hidden costs. If we don't recover a settlement for you, you owe us nothing.

This model aligns our interests directly with yours. We're motivated to recover every dollar your policy provides because our compensation depends on your result.

15%

Of Gross Settlement

No retainer or upfront payment
No hourly billing
No cost if we don't recover
Fee applies only to settlement proceeds